Innovation culture – Innovation Engineering http://www.innovation-engineering.co.uk/ Wed, 29 Jun 2022 22:12:46 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.3 https://www.innovation-engineering.co.uk/wp-content/uploads/2021/04/cropped-icon-32x32.png Innovation culture – Innovation Engineering http://www.innovation-engineering.co.uk/ 32 32 Arts in Society grant to promote cross-sectoral work through the arts in 2022 https://www.innovation-engineering.co.uk/arts-in-society-grant-to-promote-cross-sectoral-work-through-the-arts-in-2022/ Wed, 29 Jun 2022 22:05:11 +0000 https://www.innovation-engineering.co.uk/arts-in-society-grant-to-promote-cross-sectoral-work-through-the-arts-in-2022/

From July 1 through August 29, 2022, the RedLine Contemporary Art Center will be accepting Arts in Society grant applications for cross-sector projects that engage the arts to address or raise awareness of civic, social, and community challenges statewide.

An online information session will be held on Tuesday, July 5, 2022 at noon for interested applicants. To register, visit: https://app.etapestry.com/online forms/Redline/regranting-1.html.

Over the past five years, the Arts in Society Grants Program has provided more than $3 million to projects that promote cross-sector work through the arts by supporting the integration of arts and culture across multiple disciplines critical to the health and well-being of Coloradans. In this round of funding, grants between $5,000 and $35,000 will be available for nonprofits, individual artists, or activists to fund projects that will take place in Colorado between January 2023 and January 2025. Between 25 and 30 grants are awarded each cycle. .

Chrissy Deal, Director of Livingston Fellowship and Arts and Social Change Grantmaking with the Bonfils-Stanton Foundation, reflects on the impactful Arts in Society model: “As the program’s first funder who guided much of the program’s development during its formative years, the Bonfils-Stanton Foundation sees enormous value in supporting this community-wide grantmaking program. state. It is in perfect alignment with the foundation’s beliefs that art is a key strategy for solving critical social issues and a powerful tool for improving the quality of life and well-being of communities where disparities can be significant – BIPOC, LGBTQIA+, people with disabilities, rural or remote areas. As a partner, we look forward to another year of inspiring and community-informed projects and collaborations.”

Margaret Hunt, director of Colorado Creative Industries, says: “We are thrilled to join other funders and partners in advancing funding opportunities for artists, arts organizations and nonprofits at the intersection of arts, education and social justice. While Colorado Creative Industries has been giving grants to organizations for more than 50 years, this collaboration with other funders allows us to expand our reach by leveraging state funding with foundations and arts partners to have an even greater impact at this critical time.

Grants are determined by a selection committee made up of community members, funders, and alumni from across Colorado. Panelists are looking for projects that best demonstrate cross-sector work, exhibit cultural relevance, foster community engagement, present opportunities for shared learning, exemplify artistic relevance, and expand understanding of the role the arts play in society.

Tariana Navas-Nieves, director of cultural affairs for Denver Arts & Venues and one of the new funding partners of the sharing collaboration, “We know the importance of art and culture in advancing our social and civic well-being and the Arts in Society grant program is a great way to support projects that help us collectively identify opportunities to strengthen our communities and deal with critical social challenges in creative ways. We are proud to be one of Arts in Society’s funding partners because it will take collective action to ensure our communities thrive.

Current beneficiary, Courtney Ozaki of the actions of Japanese Art Newtowork (JA-NE), “JA-NE is grateful to programs like Arts in Society for allowing us to share how the Japanese arts can help connect people universally, cross boundaries, and create opportunities for intersectional collaboration between traditional art forms. and modern and the cultural communities of the world majority. ”

She adds, “I encourage others to think about the impact they would like to have and the partnerships that could strengthen how their project connects through a deep understanding and relationship with a target community to enable authenticity and meaningful collaboration. I also encourage applicants to be inspired and motivated by all the amazing projects that have been awarded this scholarship over time!”

Arts in Society is a collaborative funding program administered by RedLine Contemporary Art Center and supported by the following partners: Bonfils-Stanton Foundation (2017-present), Hemera Foundation (2017-2020), Colorado Creative Industries (2017-present), Scientific and Cultural Facilities District (SCFD) (2020), The Colorado Health Foundation (2020 – Present), and Denver Arts & Venues (2021-present).

About the Bonfils-Stanton Foundation

The Bonfils-Stanton Foundation strategically offers grants and scholarships to advance the arts and inspire creative leadership in Denver. Our foundation is richly rooted in Denver’s cultural history, but we’re also a contemporary leader in innovation and exploration in our creative economy. Each year, we donate more than $3 million to arts organizations and nonprofit leaders because we believe these entities and individuals are essential to building and sustaining a vibrant community.

About Colorado’s Creative Industries

The Colorado Division of Creative Industries, the state arts agency of Colorado, is a division of the Colorado Office of Economic Development and International Trade. Created to capitalize on the immense potential of our creative sector to enhance Colorado’s economic growth, Colorado Creative Industries’ mission is to promote, support and grow the creative industries to drive Colorado’s economy, create jobs and improve our quality of life. www.coloradocreativeindustries.org

About Denver Arts & Venues

The mission of Denver Arts & Venues is to enrich and advance the quality of life and economic vitality of Denver through the advancement of artistic, cultural and entertainment opportunities for all. Arts & Venues is the city and county agency of Denver responsible for operating some of the area’s most renowned venues, including Red Rocks Park and Amphitheater, Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum and the McNichols Civic Center Building. Arts & Venues also oversees the Denver Public Art Program, Urban Arts Fund, PS You Are Here, Denver Music Advancement Fund, the implementation of the Denver Cultural Plan, and other entertainment and cultural events such as the Five Points Jazz Festival . Denver Arts & Venues is committed to equity, diversity and inclusion in all of our programs, initiatives and decision-making processes.

About the Colorado Health Foundation

The Colorado Health Foundation brings health within the reach of all Coloradans by engaging closely with communities across the state through investments, policy advocacy, learning, and capacity building. For more information, please visit www.coloradohealth.org.

About the Hemera Foundation

Hemera, the Greek goddess of the day, seeks to bring to light issues that have been forgotten, stories that need to be told, or people seeking help or refuge. Hemera’s work stems from the belief that in an interconnected world, a spiritual practice creates a space of self-awareness that promotes personal well-being and a compassionate connection with self, family, community, and nature.

Hemera’s grantmaking focuses on promoting contemplative practices that enhance self-awareness and foster compassionate, empathetic, and supportive relationships. We are placing more emphasis on programs that focus on the healthy development of children and adolescents.

About the Scientific and Cultural Facilities District

Since 1989, the SCFD has distributed funds from a 1/10 of 1% sales and use tax to cultural facilities in the seven-county metropolitan area of ​​Denver, Colorado (Adams, Arapahoe, Boulder counties , Broomfield, Denver, Douglas and Jefferson). The funds support cultural facilities whose primary purpose is to enlighten and entertain the public through the production, presentation, exhibition, advancement or preservation of the visual arts, performing arts, history culture, natural history or natural sciences.

About the RedLine Center for Contemporary Art

RedLine is a non-profit contemporary art center that promotes education and engagement between artists and communities to create positive social change. Located in Denver’s Five Points neighborhood, RedLine combines an exhibition space and artist residency program with project-based artistic engagement. RedLine responds to community needs by engaging resident artists in programs that provide arts education for disadvantaged youth, a community network for homeless artists, and relevant public programming for members of surrounding neighborhoods. www.redlineart.org

]]> Insurtech Disrupts Claims – Where Technology Meets People-Oriented https://www.innovation-engineering.co.uk/insurtech-disrupts-claims-where-technology-meets-people-oriented/ Tue, 28 Jun 2022 05:27:51 +0000 https://www.innovation-engineering.co.uk/insurtech-disrupts-claims-where-technology-meets-people-oriented/

Claims settlement is perhaps the most critical criterion for any customer when choosing an insurer. However, complaints have always been an agony for customers, as the settlement of complaints is always shrouded in opacity. Customers look forward to a simple and seamless claims experience. InsurTechs have been able to meet this challenge, for the most part. With the changing InsurTech landscape in India and its corresponding technological innovation, claims are now much less burdensome than before.

Through the effective use of technology, InsurTechs have automated several claims processes, resulting in faster turnaround time and increased efficiency. Large volumes of claims are now processed at a much faster rate. For example, WhatsApp is now used to share claim-related documents and other information, which has made the process efficient and reduced initial document verification time.

The impact of technology on the entire insurance industry and especially on claims is such that we are witnessing several use cases of high accuracy and proficiency every day. This leads to an important question – in this technological disruption caused by InsurTechs, is there a role of people centrality?

We may live in an automated world, but nothing can replace human contact. Technology is undeniably important too, but when it comes to insurance, it wouldn’t be wrong to say that technology is the brains while customer service is the heart. It is this interplay between superior technology and customer focus that makes InsurTechs better positioned to drive change in Indian insurance.

The next critical question is how do you foster people-centricity in the age of automation? According to Harvard research, the biggest barrier to customer centricity is the lack of a customer-focused organizational culture. As the insurance industry grows, today’s customers are more aware, educated and demanding. In the new era, for insurance, it is essential to follow the relationships with the customers as much as to achieve the goals and objectives of the company.

Add the human touch

The main difference between a machine and a human is emotion. Technology falls flat if human intervention is completely erased. Having a sensitive side, insurance must include human contact to soothe someone in distress. In an emergency where emotions are running high, you need human assistance to help you through a crisis. In such life and death scenarios, human contact reigns supreme. In an article, Deloitte credits insurance professionals in the United States with saying that while automation can reduce overall time and expense, it doesn’t necessarily mean companies need to end customer interaction, which is an essential element to add to the overall experience, especially in an emergency.

How can InsurTechs strike a balance?

A study suggests that nearly 79% of customers prefer talking to insurance specialists over bots. Moreover, in insurance where trust and time are equally critical, people show more sensitivity, compassion and empathy. InsurTechs should therefore invest in setting up a 24/7 customer service to meet the human needs of their customers, especially those in distress. Customer service staff must stay in touch with customers from the minute of hospitalization, in case of cashless claims, and until the last mile when money is deposited in the bank for refunds.

There is no substitute for a comforting human voice that could guide customers through the various claim details such as in-network hospitals, exclusions, etc. during anxious times. A calm, composed human voice that brings assurance is all a client asks for.

Net Promoter Score

Net Promoter Score (NPS) measures customer experience and predicts business growth. It is a customer satisfaction and service quality indicator that is determined by a single question asked of customers – how likely they are to recommend a brand to their known circles. A low NPS means high detractors and a high NPS indicates that an increasing number of customers are promoters. Bain & Company, the creators of NPS, states that a good NPS score of 0 and above is classified as excellent and above 80 is world class.

One of the global insurance giants, Allianz, has an overall NPS of 79, a unique feat in the insurance industry. The Allianz success story is a perfect example of an interplay between technology and customer-centric culture that has ensured excellent customer service year after year. Drawing inspiration from the Allianz NPS case study, it can be said with certainty that a high NPS in the claims journey cannot be purely a numerical factor and requires trust, intuition and a human touch. It is imperative for InsurTechs to introduce NPS metric in complaints and also for customer service teams to engage with their customers with empathy and compassion and support them through their complaints journey equally against winds and tides.

Conclusion

InsurTechs have clearly demonstrated better technology integration which has made insuring and claims settlement much simpler for many. By fusing customer centricity as a centerpiece of their business model, strategy and corporate culture with technology, they can create a far greater impact on all aspects of insurance, including claims. disasters. This will help establish a long-term relationship with the customer.

(By Debankur Biswas, Customer Success Manager, Plum)

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The important role libraries play in building a creative and innovative society https://www.innovation-engineering.co.uk/the-important-role-libraries-play-in-building-a-creative-and-innovative-society/ Sun, 26 Jun 2022 11:30:00 +0000 https://www.innovation-engineering.co.uk/the-important-role-libraries-play-in-building-a-creative-and-innovative-society/

The important role libraries play in building a creative and innovative society