How Mphasis moved hundreds of services to the cloud, IT News, ET CIO


Almost five years ago, Bengaluru-headquartered IT services company Mphasis began creating a plan to move the entire workload to the cloud. The project lasted three years and ended just before the start of the pandemic in early 2020.

Previously, Mphasis was more inclined towards on-premises solutions, but now workloads have been completely migrated from legacy environments to the cloud.

“Today we are equivalent to all cloud-based businesses and this is how we consume the latest technologies and services,” said Debashis Singh, CIO, Mphasis.

Why did Mphasis carry out this complex exercise in digital transformation? To be able to serve both its customers and its 33,000 employees anytime and from anywhere while ensuring both performance and availability.

The transformation journey

How Mphasis moved hundreds of services to the cloudThe migration process took about three years. Why? Because critical systems, running on-site, have been migrated over a three-year period ensuring no downtime for services and preserving data integrity.

Any company like Mphasis would naturally enter a multi-cloud environment, Singh said. It cannot be a single cloud provider, as we cannot run all of our load from a single service provider, although this is very common in a standard business environment.

By the nature of IT services, he explained, there is a need to create different environments for the nature of the services you provide to your customers.

An IT service company needs to create a demonstration environment for customers to experience the solution. IT service providers also create R&D environments for learning and research needs. There are also UAT environments. By the nature of the requirements, all of these environments are unique and have different definitions of network access, security requirements, and data flow.

Mphasis needed to be able to move a load from one environment to another, which meant that the environments should be able to communicate with each other.

Five years ago, the industry was not as mature, and service providers did not find it easy to deal with the real-life scenarios that a large IT service company faces.

“We contacted almost all of the major cloud service providers at the same time, as well as the major systems integrators and virtual machines. Everyone had a different point of view than the others, but none summed up exactly what we wanted, ”Singh added.

According to Singh, at the time, cloud implementations were easier for startups or any organization working on an entirely new project, and there were several solutions available for that. However, for larger companies, there was less industry knowledge on how to embark on a cloud transition.

It took a year and a half for the Singh team and various cloud service providers to create the model that will enable the company to achieve any use case.

Mphasis has partnered with four major cloud providers, including Azure, AWS, GCP, and Oracle. For network and security, the main OEMs were mobilized, and after that, the migration process began.

Today, Mphasis uses a hybrid cloud between several cloud providers. Prior to 2016, only two of Mphasis’ major workloads were in the cloud. Today, more than a hundred services run in the cloud. By number of instances, nearly two thousand instances are in the cloud.

“Many companies, smaller and larger than Mphasis, are still trying to decode this requirement and have not yet succeeded,” Singh said.

The company uses all types of cloud: IaaS, PaaS and SaaS.

Obtain benefits

The cloud has made it easier for employees to access corporate services such as HR systems or delivery systems so that all metrics and internal systems are running efficiently. The cloud has also made serving customers easier than ever for Mphasis.

According to Singh, the biggest tangible benefit the company has achieved is time to market, providing the opportunity to recognize revenue long before what happened in the past.

He also mentioned several other benefits that are intangible and cannot be translated into monetary value, for example, availability. Previously, any changes to the enterprise level and integration took time. Today, with the cloud, it goes much faster. What used to take months to happen is now limited to a few weeks.

Another benefit is enhanced security, Singh said. With the cloud, security has multiplied, as has the ability to access employee services anytime, anywhere.

“If you look at our security posture, it’s a lot stronger than it was in the past,” he said.

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